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Q: What is Western Union Speedpay?

A: Western Union Speedpay is a third-party vendor that provides electronic payment  service to FPB customers. The service provided gives customers the freedom and  convenience to pay their bill when and how they want, using their checking  account, Visa, MasterCard or debit (ATM) card.

 

Q: When can I use Western Union Speedpay?

A: Western Union Speedpay is available 24 hours a day, seven days a week, 365 days  a year.

 

 

Q: How long does it take before my payment is deducted from my banking account?

A: Your payment will be deducted from your banking account in about 24 to 72  hours.

 

 

Q: Is there a charge if I use Western Union Speedpay to pay my FPB bill?

A: Western Union Speedpay charges a convenience fee of $3.95. FPB does not receive  any portion of the convenience fee. The fee, which is in addition to your FPB  bill payment, is paid directly to Western Union Speedpay for providing this  service to our customers.

 

Q: Why is there a fee associated with this service?

Other companies are able to add the price of payment processing to what they  charge for their goods and services. As a regulated utility, FPB is not able to  do that. Thus, charging the processing fee to only the customers who use the  Speedpay service is an equitable way to cover the cost of this convenient  payment option.

 

Q: What information do I need to use Western Union Speedpay?

You need your FPB account number and your mailing  address Zip code. If paying by credit/debit card, you will also need your  credit/debit card billing zip code if different from your mailing  address.

 

Q: Will I receive a confirmation or receipt of payment if I use Western Union Speedpay?

When making payments over the phone, you will receive a confirmation number at  the end of the transaction. If you use Western Union Speedpay online, a  confirmation page will be provided at the end of the transaction. Please record  this confirmation number for future reference.

 

Q: My transaction was rejected, what should I do now?

1. Verify that you entered your checking, debit card  number, or credit card number and expiration date  correctly.

2. Contact your credit card company or banking  institution for further information.

 

 

Q: Do I have to enroll in Western Union Speedpay before I use it?

Western Union Speedpay does not require enrollment or subscription. Western  Union Speedpay can be used as needed, whereas enrollment is required for FPB's  Automatic Bill Payment service.

 

Q: If I have been disconnected for non-payment, what should I do?

You should contact a FPB customer service representative to coordinate your  Speedpay payment and your service re-connection.

 

Q: If I have more questions, who should I contact?

FPB customer service representatives will handle questions regarding your bill at 502-352-4372