We're here to help

Experiencing trouble with your service?  
To report service issues or interruptions please call 

502-352-4372


Administration Building Office Hours

Monday - Friday 7:45am - 4:30pm

Looking for the FPB Cable Building and Studio?  

The FPB Cable building and home of FPB-TV is located on 306 Hickory Drive, on the left just before East Frankfort Park.

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FPB eBilling is a fast and convenient way to monitor your FPB bill, ensure you never miss a payment and avoid late fees by paying on time, every time.

With online bill view, FPB customers can stop receiving paper bills and access their bills online.  FPB's  Bank Draft ensures payment of FPB bills on time, without having to write and mail checks.  Questions about Speedpay Bill pay?  Click here to visit our FAQ. 

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With FPB's Bank Draft you'll still receive a monthly bill detailing your FPB services and the amount due but you won't have to remember to write a check or come downtown to pay your bill.

Sign up for FPB Bank Draft in 3 easy steps

  1. Fill out the Bank Draft Authorization form and sign it.
  2. Attach a copy of a voided check.
  3. Mail the form and voided check to: 
    Frankfort Plant Board
    PO Box 308
    Frankfort, KY 40602
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Paperless Billing

Good for the environment and good for your wallet.  FPB Paperless billing will send you a monthly email when your bill is ready to view online, saving you time and money.

New Customers - Turn on Paperless Billing

 

Existing Customers - Turn on Paperless Billing


 
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  2017 Billing Schedules


The billing schedules are provided for informational purposes only and may be subject to change.
Failure to receive bill does not relieve you of the obligation to pay bill. 

How to read the Billing Schedule

1. Cycle refers to service area (based upon geographic area and cannot be changed by customer request). Cycle numbers are located in the account summary box on your billing statement. 
2. Bill Date is the date the bill is generated and sent to the account holder. 
3. Due Date is the date payment is due in our office. 
4. Late Fee is the date any past due balance will incur a late charge. 
5. Disconnect is the actual date service will be turned off. To avoid disconnection, payment must be received in our office the business day prior to this date.


Understanding Your Bill

Questions about your bill.  Take a minute to look over our guide to understanding your bill.  If you still have questions, please call customer service at 502-352-4372   

Save Some Green

Here is a collection of tips and ideas to conserve energy and water around the house. 

Water Savings
Lawn & Garden Savings
Energy Savings
Energy Star

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Contact Us

If you haven't found what you're looking for on our site, or if you have questions, comments, or suggestions regarding FPB, we'd love to hear from you.   

Please take a few minutes to fill out the form on the right to tell us what's on your mind.  If you indicate you'd like an FPB representative to contact you, we'll make every effort to reply as quickly as possible.  

Fields marked with an * are required.  When you've filled out the form, press the Submit button. 

Name *
Name
Please help us locate your account information by providing your FPB account number.
Would you like an FPB representative to contact you? *
If Yes, please leave a phone number where we can reach you.
If Yes, please leave a phone number where we can reach you.
 

Contact FPB's Board of Directors

The board will review all comments during the next regular board meeting. Board meetings are held the third Tuesday of every month.


BEFORE YOU DIG...
Calling 811 is the most important step!

Call 811 at least a few days before you start any digging project.  Whether you are planning to do it yourself or hire a professional, smart digging means calling 811 before each job.

Ready to dig? We'll help you do it safely!

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Use the Search field to quickly scan our website for relative information regarding your question.