Water Interruption and Boil Water Advisory - Justice Ln. 8/16/17

Water service has been interrupted on Justice Lane in order to repair a main break. A boil water advisory has been issued for the area. No fire hydrants will be affected by the outage. 

The Water Department of the Frankfort Plant Board advises to boil the water before drinking or using it for cooking. The advisory is in effect for the following area:

·       Justice Lane

A vigorous boil for at least two minutes is recommended. This Boil Water Advisory is a precautionary measure due to a loss of pressure in the water main caused by the County Road Department damaging the water main.

This Advisory will remain in effect until lab analysis of water samples taken confirms that the potable water supply in the effected area is safe to drink. You will receive a notice when this advisory is lifted.

If you have any questions concerning the Boil Water Advisory please call 352-4372.

FPB Board eyes future upgrades for cable/telecom services

Recognizing the need to address Frankfort’s aging cable/telecom infrastructure as it has outlived its lifespan, the Frankfort Plant Board is reviewing upgrade options. At its August meeting, the board heard a presentation from consultants hired to assess the system and make short and long-term recommendations to ensure customers’ future needs are met.  

Engineering Associates in partnership with Kersey Consulting Services conducted a comprehensive cost and feasibility study for the potential implementation of improvements. Tom Grigg and Kim Kersey presented their findings and recommendations to the board and staff.

With the growth of online video services, cell phone and data services and bandwidth traffic along with the drop in traditional video and residential telephone service, it is critical that FPB’s vision for telecom system improvements is adaptable to technology platform alternatives. The study considered several options including Hybrid-Fiber-Coaxial (HFC) maintenance upgrade, DOCSIS 3.1 upgrade, 4G wireless/5G wireless, and Fiber-to-the-Home (FTTH).

The consultants recommended the HFC upgrade as a short-term solution while preparing to implement a FTTH project, which they consider the best option for quality, reliability and bandwidth capacity. The report suggested that FPB should replace end-of-life equipment now to address immediate reliability and quality issues. This would expand bandwidth speeds, maintain customer satisfaction and protect revenue needed for the FTTH deployment, projected to cost $44.5 million. The report also discussed potential opportunities to reduce project costs.

The board and FPB staff will further review the feasibility report and discuss timeline and financing options. Staff plans to make recommendations to the board at its September meeting.

Earlier this year, FPB hired Energy + Environmental Economics, Inc. (E3) to analyze the economic and contractual risks and benefits of FPB’s participation in the Kentucky Municipal Energy Agency (KyMEA). At its June meeting, the board accepted the E3 report and approved 11 motions based on E3’s recommendations. FPB’s Board of Directors requested KyMEA’s board review the comments and provide a preliminary response. At its August meeting, FPB’s board accepted KYMEA’s responses and extended E3’s contract to review KYMEA’s response and submit comments.

The board adopted a company-wide blanket non-disclosure policy. The policy will be shared with all employees and board members and will be placed in the FPB Employee Handbook. FPB will also submit the policy to KyMEA.

As FPB begins the initial steps of an Advanced Metering Infrastructure project and considers significant investment in the Telecom Infrastructure, staff asked Terry Bradshaw, executive director of the Kentucky Capital Development Corporation (KCDC), to share with the board what businesses consider and require when looking to locate or expand in a community. Bradshaw discussed the importance of quality, affordable utilities to businesses, in addition to location and transportation and the availability of a skilled workforce.

At its meeting last month, the board approved a schedule for the fence and landscaping project at the reservoir site in Tanglewood. Aaron Nickerson with GRW presented the final fence design and landscaping plan. Some Tanglewood residents were in attendance and asked questions about the plan. In order to stay on the approved schedule, the neighborhood association will meet this week to discuss the plan and provide further input before the September meeting.

In recent years, the water treatment plant has suffered maintenance issues with pump control valves in the High Service Pump Station (HSPS). The existing pump control valves minimize surge by opening and closing at a controlled rate and prevent water from returning from the distribution system into the pump station. Last year, the board hired GRW to perform a transient analysis including computer modeling of available options. GRW recommended installing a slanting disc check valve with hydraulic buffer. At its August meeting, the board approved an agreement with GRW for engineering services to provide design and specifications for bidding followed by construction administration.

The board approved an agreement to offer the Olympic Channel. The term of this National Cable Television Cooperative agreement is through Dec. 31, 2018 and includes streaming and Video On Demand rights. The Olympic Channel, which has no associated license fee through 2020, will be on Preferred Cable channel 144.

In other business, the board awarded a contract to Corix Utility Services for meter reading service and re-appointed Alisha Morris and Eric Cockley to second three-year terms on the Cable Advisory Committee through August 18, 2020. The board also requested staff to develop information comparing the plant board’s carbon footprint to what would be required under the Paris Climate Accord.

The FPB Board of Directors’ next monthly meeting will be Tuesday, Sept. 19, 2017 at 5 p.m. at the FPB administration building at 151 Flynn Ave in Frankfort.

Boil Water Advisory Cancelled 8/5/17

The Water Department of the Frankfort Plant Board is notifying you that the Division of Water of the Kentucky Department forEnvironmental Protectionhas now canceled the Boil Water Advisory.

 

This Advisory was issued 8/3/17 due to the loss of pressure in the water main causedby Plant Board crews disconnecting an old water main.

 

The streets affected were:

 

• Springhill Ct

• Westmont Ct

• Willow Run Ct

• Sherewood Ct

• Blueridge Dr from Northwood Rd to 179 Blueridge Dr

 

If you should have any questions or problems with normal service or water quality please call 352-4372.

Boil Water Advisory 8/3/17

On Thursday, 8/3/17, there will be an interruption of water service from 9 A.M. until 12 P.M. in the following areas:

·       Springhill Ct

·       Westmont Ct

·       Willow Run Ct

·       Sherewood Ct

·       Blueridge Dr from Northwood Rd to 179 Blueridge Dr

 

Immediately following there will be a Boil Water Advisory.

A vigorous boil for at least two minutes is recommended. This Boil Water Advisory is a precautionary measure due to a loss of pressure in the water main caused by Plant Board crews disconnecting an old water main.

This Advisory will remain in effect until lab analysis of water samples taken confirms that the potable water supply in the affected area is safe to drink. You will receive a notice when the advisory is lifted.

If you have any questions concerning the Boil Water Advisory, please call 352-4372.

Hydrant Flushing 7/31/17

The Frankfort Plant Board is conducting its annual hydrant flushing. Flushing is necessary to maintain the integrity and quality of the distribution system and to ensure hydrants are functioning properly. This will also allow FPB to obtain fire-fighting flow information, which is shared with the city and county fire departments.

We ask that motorists please use caution in the flushing area due to possible water in the roadway. Some discoloration may occur in your tap water. This is normal. If discoloration persists after running your faucet for a short time, please call 352-4372.

Hydrant flushing areas for July 31 are:

Ridgeview area

Locust Ridge

Steadmantown Ln.

E. Main St.

Boil Water Advisory for Duncan Rd. Cancelled 7/30/17

The Water Department of the Frankfort Plant Board is notifying you that the Division of Water of the Kentucky Department forEnvironmental Protectionhas now canceled the Boil Water Advisory.

 

This Advisory was issued 7/28/17 due to the loss of pressure in the water main causedby Plant Board crews repairing a water main break.

 

The streets affected were:

 

• 1440 to 2060 Duncan Rd

 

If you should have any questions or problems with normal service or water quality please call 352-4372.

Boil Water Advisory 7/28/17

The Water Department of the Frankfort Plant Board advises to boil the water before drinking or using it for cooking. The advisory is in effect for the following area:

 

• 1440 to 2060 Duncan Rd

 

A vigorous boil for at least two minutes is recommended. This Boil Water Advisory is a precautionary measure due to a loss of pressure in the water main causedby Plant Board crews repairing a water main break.

 

This Advisory will remain in effect until lab analysis of water samples taken confirms that the potable water supply in the effected area is safe to drink. You will receive a notice when this advisory is lifted.

 

If you have any questions concerning the Boil Water Advisory please call 352-4372.

FPB Connections

Introducing FPB Connections... Your quarterly newsletter aimed to keep you up to date on the latest news, projects, and services of your Frankfort Plant Board.

As a non-profit public utility, we take pride in this community and the responsibility we have to provide you quality services at affordable costs.  Customer satisfaction is our priority, and that means keeping you informed on FPB matters.  We hope you find this new resource helpful.

 

Hydrant Flushing 7/27/17

The Frankfort Plant Board is conducting its annual hydrant flushing. Flushing is necessary to maintain the integrity and quality of the distribution system and to ensure hydrants are functioning properly. This will also allow FPB to obtain fire-fighting flow information, which is shared with the city and county fire departments.

We ask that motorists please use caution in the flushing area due to possible water in the roadway. Some discoloration may occur in your tap water. This is normal. If discoloration persists after running your faucet for a short time, please call 352-4372.

Hydrant flushing areas for July 27 are:

Indian Hills

The Oaks

Discher Estates

Boil Water Advisory Cancelled 7/25/17

The Water Department of the Frankfort Plant Board is notifying you that the Division of Water of the Kentucky Department for Environmental Protection has now canceled the Boil Water Advisory.

This Advisory was issued 7/22/17 due to the loss of pressure in the water main caused by Plant Board crews repairing a water main break.

The streets affected were:

·       931 to 961 Leestown Ln

·       867 Wilkinson Blvd.

If you should have any questions or problems with normal service or water quality please call 352-4372

Hydrant Flushing 7/25/17

The Frankfort Plant Board is conducting its annual hydrant flushing. Flushing is necessary to maintain the integrity and quality of the distribution system and to ensure hydrants are functioning properly. This will also allow FPB to obtain fire-fighting flow information, which is shared with the city and county fire departments.

We ask that motorists please use caution in the flushing area due to possible water in the roadway. Some discoloration may occur in your tap water. This is normal. If discoloration persists after running your faucet for a short time, please call 352-4372.

Hydrant flushing areas for July 25 are:

Silverlake II

Indian Hills

Bypass Plaza Dr

Meadow Glen Subdivision

Franklin Square

Boil Water Advisory 7/22/17

The Water Department of the Frankfort Plant Board advises to boil the water before drinking or using it for cooking. The advisory is in effect for the following area:

 

• 931 to 961 Leestown Ln

• 867 Wilkinson Blvd

 

A vigorous boil for at least two minutes is recommended. This Boil Water Advisory is a precautionary measure due to a loss of pressure in the water main causedby Plant Board crews repairing a water main break.

 

This Advisory will remain in effect until lab analysis of water samples taken confirms that the potable water supply in the effected area is safe to drink. You will receive a notice when this advisory is lifted.

 

If you have any questions concerning the Boil Water Advisory please call 352-4372.

Boil Water Advisory 7/22/17

The Water Department of the Frankfort Plant Board advises to boil the water before drinking or using it for cooking. The advisory is in effect for the following area:

 

• 931 to 961 Leestown Ln

• 867 Wilkinson Blvd

 

A vigorous boil for at least two minutes is recommended. This Boil Water Advisory is a precautionary measure due to a loss of pressure in the water main causedby Plant Board crews repairing a water main break.

 

This Advisory will remain in effect until lab analysis of water samples taken confirms that the potable water supply in the effected area is safe to drink. You will receive a notice when this advisory is lifted.

 

If you have any questions concerning the Boil Water Advisory please call 352-4372.

KyMEA meeting slated for July 26 in Louisville

The Kentucky Municipal Energy Agency (KyMEA) will hold its upcoming meeting on Wednesday, July 26, at 11 a.m. Eastern Time. The event will take place at the Embassy Suites in Louisville.

 

WHO:       The Kentucky Municipal Energy Agency

 

WHAT:      Monthly meeting

 

WHEN:      Wednesday, July 26, 2017

                  11 a.m. Eastern Time

 

WHERE:    Embassy Suites

                  201 South Fourth Street

                  Louisville, KY

 

Hydrant Flushing 7/20/17

The Frankfort Plant Board is conducting its annual hydrant flushing. Flushing is necessary to maintain the integrity and quality of the distribution system and to ensure hydrants are functioning properly. This will also allow FPB to obtain fire-fighting flow information, which is shared with the city and county fire departments.

We ask that motorists please use caution in the flushing area due to possible water in the roadway. Some discoloration may occur in your tap water. This is normal. If discoloration persists after running your faucet for a short time, please call 352-4372.

Hydrant flushing areas for July 20 are:

Stoneleigh Dr.

Westover Rd.

Steadmantown Ln.

Medical Heights Dr.

Kings Daughter Dr.

Physicians Park

Doctors Dr.

Garden Point Dr.

Cardwell Ln.

Old Station Rd.

FPB Board finalizes reservoir replacement plans

After 10 years of anticipating the necessity and considering input from engineering consultants, local residents and FPB staff, the Frankfort Plant Board finalized plans to replace the 130-year-old water reservoir including approving a roof design. At its monthly meeting Tuesday night, the board also approved a fence design to enclose the site at Tanglewood, appointed an ethics committee, approved rental rates for the community room and discussed a Customer Service Action Plan.

Since 2007, Strand Associates, an engineering consulting firm, has assessed the reservoir and staff has made interim repairs as the tanks have shown signs of seepage and slippage. Tonight the board voted to move forward with the previously approved 7 million-gallon pre-stressed concrete tank incorporating the 1/10th rise dome. This roof option does not add any costs to the estimated $4 million in tank construction costs. 

The board also approved installation of a new fence to enclose the reservoir site. The fence design, a seven-foot Black Aegis II fence on grade with ring detail and brick piers, was selected by the Tanglewood Neighborhood Association and accepted by the board.

Now that the fence design has been selected and approved, the next step of the process is to develop a landscaping plan. This will be presented at the board’s monthly meeting in August. After a planning review period, bidding and awarding the project contract and executing the contract, fence construction and landscaping is scheduled to be complete Oct. 2, 2018.

In other actions, the board created a three-member ethics committee and approved a financial disclosure form. The form requires board members, senior management and those involved in the procurement process at FPB to confirm that they have no financial interest in business dealings with FPB. The board appointed Steve Reeder, Paula Moore and Jill LeMaster to the Ethics Committee.

FPB’s new administration building includes a community room and kitchen that is available for rent to the public. In an effort to keep the costs low, the board approved rates that considered cost recovery only for cleaning expenses and no profit margin. The approved rental agreement consists of three rates: $100 for a half-day weekday, $150 for all day weekday and a $200 weekend daily rate.

At the May meeting, the board heard the results of a customer service survey, which indicated that 75 percent of FPB’s customers are satisfied overall with the customer service they’ve received in response to questions, problems or situations. The report also reflected that satisfaction with wait times to speak with a customer service representative was 54 percent, which was significantly lower than overall transaction satisfaction. Additionally, customer comments throughout the report suggested that wait times are often the reason for preventing overall scores from being higher.

In response, the board requested an action plan to address customer wait time and other efficiencies. At the July meeting, Customer Service Director Monique Avery discussed the prepared plan including 12 action steps to improve the overall customer experience. These steps include filling two vacant positions in the department, implementing online customer account actions, reviewing incoming call volumes, patterns and release codes that impact work time percentages, and implementing an electronic queuing system that will more efficiently route walk-in and phone customers.

The board appointed FPB General Manager Herbbie Bannister to represent FPB on the Kentucky Municipal Energy Agency (KyMEA) Board of Directors. It also appointed Assistant General Manager Hance Price as an Alternate Director. The board did not approve a confidentiality policy proposed by KyMEA.

Kelley Dearing Smith, Vice President of Communications and Marketing for the Louisville Water discussed the marketing plan for Louisville Pure Tap brand. This campaign accentuated that Louisville’s tap water is just as good, or even better than expensive, less-regulated bottles of water. FPB looks to follow this model to better promote Frankfort’s tap water.

Other board business included approval of agreement for Hosted PBX Service, approval of renewal of 5-year agreement with Killer Tracks for production music, approval of addendum to the Master Service Agreement with Spectrum to lease a 10-gigabit transport circuit and approval of agreement with Equinix to lease interconnections in the Equinix Data Center.

The board also approved an upgrade agreement with CenturyLink Communications for burstable internet bandwidth, approved an annual price contract for distribution transformers to Brownstone Electric Supply Company, and awarded contracts for conductors to Brownstone Electric Supply and Wesco Distribution.

The FPB Board of Directors’ next monthly meeting will be Tuesday, August 15, 2017 at 5 p.m. at the FPB administration building at 151 Flynn Ave in Frankfort.

Hydrant Flushing 7/18/17

The Frankfort Plant Board is conducting its annual hydrant flushing. Flushing is necessary to maintain the integrity and quality of the distribution system and to ensure hydrants are functioning properly. This will also allow FPB to obtain fire-fighting flow information, which is shared with the city and county fire departments.

We ask that motorists please use caution in the flushing area due to possible water in the roadway. Some discoloration may occur in your tap water. This is normal. If discoloration persists after running your faucet for a short time, please call 352-4372.

Hydrant flushing areas for July 18 are:

Bentwood

Twilight Trail

Leanordwood

Imperial Mobile Home Park

The Colony

Grandview Dr.

Versailles Rd.

Elkhorn Dr.

Butler St.