Boil Water Advisory

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The Water Department of the Frankfort Plant Board advises to boil the water before drinking or using it for cooking.  The advisory is in effect for the following area:

  • 2693 to 3721 Peaks Mill Rd.

A vigorous boil for at least two minutes is recommended. This Boil Water Advisory is a precautionary measure due to a loss of pressure in the water main caused by a water main break.

 This Advisory will remain in effect until lab analysis of water samples taken confirms that the potable water supply in the affected area is safe to drink. You will receive a notice when the advisory is lifted.

 If you have any questions concerning the Boil Water Advisory, please call 352-4372 or 352-4433

Boil Water Advisory

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On Thursday 10/23/14 there will be an interruption of water service from 9:00 A.M. until 2:00 P.M. in the following areas:

  • Birchwood Ave from Hillwood Ave to 229 Birchwood Ave
  • 861,865 Chestnut Dr
  • 857,852 Pinewood Ave

 Immediately following there will be a Boil Water Advisory.

 A vigorous boil for at least two minutes is recommended. This Boil Water Advisory is a precautionary measure due to a loss of pressure in the water main caused by Plant Board crews replacing a broken main line valve.

 This Advisory will remain in effect until lab analysis of water samples taken confirms that the potable water supply in the affected area is safe to drink. You will receive a notice when the advisory is lifted.

 If you have any questions concerning the Boil Water Advisory, please call 352-4372 or 352-4433

Boil Water Advisory Canceled

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The Water Department of the Frankfort Plant Board is notifying you that the Division of Water of the Kentucky Department for Environmental Protection has now canceled the Boil Water Advisory.

This Advisory was issued 10/8/14 due to the loss of pressure in the water main caused by Plant Board crews replacing a broken main line valve.

The streets affected were:

  • Wilson St from Dabney St to Major St.
  • Dabney St from Kentucky Ave to Wilson St.
  • Major St from 710 Major St to Brawner St.

If you should have any questions or problems with normal service or water quality please call 352-4372 or 352-4433

Cable-Telecom Service Interruption

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Due to damage from last night’s storms, FPB Cable-Telecom crews will be making repairs in a portion of the service area.

In order to make the necessary repairs, customers will experience a service interruption. The impacted areas include:

Georgetown Road, Scruggs Lane, Switzer Road, Jones Lane and Elkhorn Trailer Park.

All cable-telecom services in the area will be impacted (broadband, cable, phone). Crews estimate the repairs could take 4-6 hours.

Thank you for your patience.

Boil Water Advisory

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On Wednesday 10/8/14 there will be an interruption of water service from 9:00 A.M. until 2:00 P.M. in the following areas:

  • Wilson St from Dabney St to Major St
  • Dabney St from Kentucky Ave to Wilson St
  • Major St from 710 Major St to Brawner St.

Immediately following there will be a Boil Water Advisory.

A vigorous boil for at least two minutes is recommended. This Boil Water Advisory is a precautionary measure due to a loss of pressure in the water main caused by Plant Board crews replacing a broken main line valve.

This Advisory will remain in effect until lab analysis of water samples taken confirms that the potable water supply in the affected area is safe to drink. You will receive a notice when the advisory is lifted.

If you have any questions concerning the Boil Water Advisory, please call 352-4372 or 352-4433

 

Scam Alert

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SCAM ALERT – FPB does not make phone calls to customers to request payment of any type. If customers receive a call from someone claiming to be an FPB representative, and they ask for any form of payment, please do not give the caller any personal or financial information. If customers have any billing or payment questions, please call 352-4372 to speak to an FPB Customer Service Representative. Thank you. For more information on scams, click here

Paperless e-bill Customers & Online Statements

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FPB is aware that our paperless e-bill customers inadvertently received a paper bill this month and that the online statements were not available. We are working to correct the problem and should have it resolved shortly. It is not necessary for customers already enrolled in e-billing to register again.  We apologize for any inconvenience or confusion this matter may have caused.