Apply for service at 151 Flynn Avenue Office hours are
Monday - Friday 7:45 - 4:30
Sign Up For Service
Applications for service can be made two ways:
1) in person at our Administration Building located at 151 Flynn Avenue, Frankfort, KY.
2) online at my.fpb.cc.
Residential Customers will need to provide a U.S. Government issue photo ID, a copy of your lease for renters and any required deposit(s) and/or activation fees - cash or check only, no credit cards.
To sign up as a new customer online you will need:
A Government Issued Photo ID
A Lease Agreement, if renting
Your Bank Account Number and Routing Number, to pay any deposits and activation fees
Commercial or Industrial Customers will need a copy of your federal tax ID, a copy of the business license or articles of incorporation, a copy of your lease and any required deposit(s) and/ or activation fees. The required deposit for commercial or industrial customers shall be determined by the Frankfort Plant Board on an individual basis at the time of application. This amount shall normally be equivalent to the cost of forty-five (45) to sixty (60) days of service.
Please note, service requests can not be worked until the above requirements have been met.
Bills will be mailed by the Frankfort Plant Board on the first of each month and payment must be received by our office on or before the 15th of each month. Payments not received by the 15th shall be subject to a late fee. The failure to receive a bill in the mail does not relieve the customer of their obligation to make a payment to the Frankfort Plant Board by the due date. Any customer whose bill remains unpaid after the 15th of the month will be mailed a second notice. If payment is still not received then service may be subject to disconnect.
When making your payment, please return the top portion of your bill.
Out of Town?
No problem! Download the New Customer information Form, fill out the form completely and send the completed form and documents to
Attention FPB Customer Service
PO Box 308
Frankfort, KY 40602
FREE Online Payments with FPB eCheck available through my.FPB.cc customer portal
We accept cash, check or money order at our office located at 151 Flynn Ave.
Our depositories conveniently located in the turnabout at 151 Flynn Ave. and in rear parking lot at 317 West 2nd St.
US Postal Service
Automatic bank draft
In person at any of the following local bank branches: WesBanco Bank, Whitaker Bank and Republic Bank
Using a Visa or MasterCard credit/debit card either over the phone or through our website - a $3.95 Western Union SpeedPay fee does apply. Due to credit card regulations, we cannot accept credit/debit card payments in the office
If it becomes necessary for your services to be disconnected due to non-payment, a re-connection fee of $47 or $70 and the total amount due on your account will be required in advance before services can be restored.
If electric services have been off for over a period of 120 days, the Frankfort Plant Board requires the electric facilities to be inspected. The service will be inspected by either the City or County Inspector.
The Frankfort Plant Board also offers the Budget Plan to customers who meet the requirements set by the Board. Registration is during the month of May. Your budget payment will begin on June 1st due by June 15th. For additional information please ask a Customer Service Representative.
Customers may be eligible for (1) payment arrangement annually on their account. This must be arranged in person with our billing staff.
Need to Disconnect Your Services?
Customers needing to disconnect any FPB service should notify the Frankfort Plant Board at least 24 business hours before the date in which they desire services to be disconnected.
All Frankfort Plant Board equipment the customer was issued needs be returned before the services can be disconnected. Customers will be billed for unreturned, damaged, lost or stolen equipment. Customers who fail to provide such notification shall be liable for any electric, water, cable, phone or internet services utilized on their premises.