Thank you for choosing the Frankfort Plant Board as your service provider. We offer a wide variety of services with Electric, Water, Cable TV, High-speed internet, Security, Telephone and Cable Advertising at unbeatable prices.
Apply for service at 151 Flynn Avenue Office hours are
Monday - Friday 7:45 - 4:30
Closed for lunch 1pm-2pm (effective August 14)
Sign Up For Service
Applications for service can be made two ways:
1) in person at our Administration Building located at 151 Flynn Avenue, Frankfort, KY.
2) online at my.fpb.cc.
Residential Customers will need to provide a U.S. Government issue photo ID, a copy of your lease for renters and any required deposit(s) and/or activation fees - cash or check only, no credit cards.
To sign up as a new customer online you will need:
A Government Issued Photo ID
A Lease Agreement, if renting
Your Bank Account Number and Routing Number, to pay any deposits and activation fees
Commercial or Industrial Customers will need a copy of your federal tax ID, a copy of the business license or articles of incorporation, a copy of your lease and any required deposit(s) and/ or activation fees. The required deposit for commercial or industrial customers shall be determined by the Frankfort Plant Board on an individual basis at the time of application. This amount shall normally be equivalent to the cost of forty-five (45) to sixty (60) days of service.
Please note, service requests can not be worked until the above requirements have been met.
Bills will be mailed by the Frankfort Plant Board monthly. Payment must be received by our office on or before the due date of your cycle each month. Payments not received by the cycle due date shall be subject to a late fee. The failure to receive a bill in the mail does not relieve the customer of their obligation to make a payment to the Frankfort Plant Board by the due date. Any customer whose bill remains unpaid after their due date will be mailed a second notice. If payment is still not received then service may be subject to disconnect.
When making your payment, please return the top portion of your bill.
Click here to view the FPB service area.
Out of Town?
No problem! Download the New Customer information Form, fill out the form completely and send the completed form and documents to
Attention FPB Customer Service
PO Box 308
Frankfort, KY 40602
Payment Options
FREE Online Payments with FPB eCheck available through my.FPB.cc customer portal
We accept cash, check or money order at our office located at 151 Flynn Ave.
Our depositories conveniently located in the turnabout at 151 Flynn Ave. and in rear parking lot at 317 West 2nd St.
US Postal Service
Automatic bank draft
Using a Visa or MasterCard credit/debit card over the phone.
E-Check, Debit/Credit Card (Visa, Mastercard, American Express, Discover), Paypal, Paypal Credit, Venmo, Google Pay, or Apple Pay through Paymentus via the my.FPB.cc customer portal. There will be a $3.50 service fee added for all Paymentus payments.
Disconnection
If it becomes necessary for your services to be disconnected due to non-payment, a reconnection fee will be due in addition to the past due account balance before services can be restored.
If electric services have been off for over a period of 120 days, the Frankfort Plant Board requires the electric facilities to be inspected. The service will be inspected by either the City or County Inspector.
Budget Plan
The Frankfort Plant Board also offers a Budget Plan to customers who meet the requirements set by the Board. Sign-ups are annually in April & May, depending on your customer cycle. Your budget payment begins with the bill due and payable in June.
Customers may be eligible for payment arrangements on their accounts. Arrangements can be made on-line via our portal at my.fpb.cc or in person with a member of our billing team.
Need to Disconnect Your Services?
Customers needing to disconnect any FPB service should notify the Frankfort Plant Board at least 24 business hours before the date in which they desire services to be disconnected.
All Frankfort Plant Board equipment the customer was issued needs be returned before the services can be disconnected. Customers will be billed for unreturned, damaged, lost or stolen equipment. Customers who fail to provide such notification shall be liable for any electric, water, cable, phone or internet services utilized on their premises.
