FPB suspends non-payment disconnects; waives late fees

The Frankfort Plant Board approved a plan to voluntarily implement a temporary suspension of non-payment service disconnections and waive late fees for 30 days. FPB would then re-evaluate the plan as necessary. This move comes in addition to other actions taken by FPB to address mitigation of the Coronavirus (COVID-19).

Effective Wednesday, March 18, FPB lobbies will be closed to walk-in customers. The drive-thru and drop box at 151 Flynn Ave. will remain in operation. Customers needing to drop off or pick up cable/telecom equipment can do so at the FPB Cable Building at 306 Hickory Dr.

“The health, safety and well-being of our customers are the Frankfort Plant Board’s top priorities as we ensure the continuation and reliability of the critical services we provide,” said FPB Communications Director Cathy Lindsey. “We also understand that our community is facing some difficult times and hope that our actions can ease some stress related to this national pandemic.”

Electric, Water and Telecom crews will continue to service and maintain the systems and services on which the community relies. FPB has made adjustments to crews and shifts to minimize employee interactions with each other and the public.

FPB has temporarily suspended use of the Community Room and Water Monsters. In addition, home energy audits are on hold until further notice.

FPB is committed to continuing to address customer service needs. In an effort to reduce spread of the virus, FPB is asking customers to conduct business via the email, phone or online.

Customers can access all FPB account information online for free at https://my.fpb.cc. FPB’s online customer portal, allows customers to make payments online, view payment history, monitor utility usage, and more.

Customers can also call 502-352-4372 or e-mail contact@fewpb.com for other business needs.

For more information on FPB’s COVID response and updates, go to https://fpb.cc/coronavirus.

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