FPB Phone Service Restored
/The maintenance window was successful and all phone service is restored. FPB will continue to test and monitor the service throughout the day. Thank you again for your patience.
FPB Schedules Phone Service Maintenance Window Tonight
/FPB staff has been working with equipment manufacturers to find the hardware/software problems that have plagued our system and customers.
After a complete diagnostic workup, our staff has been advised by the third party to conduct a maintenance window late tonight that will impact all phone customers.
The maintenance window will begin at 10:00pm and will require a :20-:30 second system wide shut down. The manufacturer believes that after the quick system reboot, all issues should be restored.
We will pass along any updates immediately following the maintenance window, when they are available.
Thank you again for your continued patience during this issue.
FPB eBilling Customers Experiencing Issues
/FPB customers that use the eBilling service may be experiencing issues accessing their account information. FPB is working with the software vendor to rectify the issue. We apologize for any inconvenience.
Phone Service Information
/Dail tone has been restored to most customers, but we continue to work through some software issues with our vendor. Some customers may notice features like caller ID and call forwarding, among other features may not be working. Some customers may have calls that go directly to voicemail. FPB Staff is aware of the issues and are continuing to solve the issues as quickly as possible.
If customers do not have dial tone, please contact FPB at 352-4372.
Thank you for you continued patience as FPB resolves this problem.
FPB Phone Service
/FPB staff and equipment manufacturers are making significant progress on repairing the hardware issues that have impacted FPB Phone service.
While not every customer has service completely restored at this time, FPB anticipates the process will successfully restore service to all customers. Thank you again for your patience during this issue.
FPB Phone Service Update
/The FPB Phone service issues are a result of a complex system hardware malfunction. FPB staff has been working around the clock to diagnose the issue and make the repairs. While we do not have a timetable for the repairs, FPB will continue to diligently pursue a resolution.
We apologize for the inconvenience and appreciate the patience of our valued customers.
FPB Service Update
/FPB Broadband service should be completely restored to all customers. If customers are still experiencing broadband issues, please call 352-4372 to report the problem.
Some FPB phone customers are still experiencing service interruptions. FPB phone customers that are having service issues should call 352-4372 to report the service problem to the FPB Customer Service department.
We apologize for any inconvenience and thank you for your continued patience during our service issues.
Service Restored
/FPB Broadband service has been restored to all customers. The service interruption was due to a hardware malfunction within the FPB network system. FPB customer service phones are also operational. If customers are still experiencing service issues, please call 352-4372. We apologize for any inconvenience and thank you for your patience.
Customer Service Phones
/Due to the service issues, FPB customer service phone lines are also impacted. We are working to resolve the issue. Thank you for your patience.
Networking Issues
/FPB is experiencing network issues impacting broadband and phone services. Staff is aware of the problem and working to correct the issues. We apologize for any inconvenience and appreciate your patience.