The Frankfort Plant Board (FPB) News and Updates page provides customers detailed information on all pertinent happenings regarding FPB including, boil water advisories, network negotiations, outage reports and more.
FPB is experiencing an electric outage in the Collins Ln area. Some of Streets impacted are Clover, Cliffside, Ravenwood, Rake, Reed, High Point. FPB crews are working to resolve the issue as soon as possible. Thanks for your patience.
FPB’s Board and staff continue to look for ways to improve service. One way to reduce congestion in the office and wait times on the phone is through cycle billing, which is now an industry standard. With cycle billing, bills are sent twice a month instead of once a month, reducing customer wait times.
For many years, FPB has sent all customer bills at the same time of the month and all customer bills have been due on the same date each month. As FPB’s customer base has grown over time, this billing pattern has resulted in longer wait times for customers to reach our staff both on the phone and in our office.
Once implemented, bills for half of FPB’s customers will be due on the first of the month and bills for the other half of FPB’s customers will be due on the fifteenth of the month. Customers will still have due only one bill per month in an amount similar to what they have paid in the past. FPB plans to begin cycle billing in May 2017.
FPB realizes this change will result in some customers receiving a bill due April 15th and their May bill due May 1st. To help alleviate this financial impact, FPB will work with these customers to create payment arrangements to ease the implementation of this process. However, due to meter reading schedules and routes, FPB is unable to allow customers to select a particular due date.
For questions about cycle billing, contact FPB customer service at 352-4372.
Kentucky drought status information.
Presentation to the Frankfort Plant Board Regarding Questions Raised by Envision Franklin County and Synapse Energy Economics Concerning the AR Contract and KyMEA Power Supply Portfolio
History and future possibilities for the reservoir.
Eight of the best teams in Men’s Division 1 college basketball will travel to the Bahamas this Thanksgiving (11/23-11/25) to compete in the 2016 Battle 4 Atlantis tournament on AXS TV FPB Preferred cable channel 611. Michigan State University, Louisville, Baylor, Louisiana State University, Virginia Commonwealth University, St. John's University & Old Dominion University!
FPB offices are closed on Tuesday, November 8 for Election Day. Regular business hours will resume Wednesday, November 9th.
FPB Cable channel 2 (scrolling TV guide) is currently unavailable due to an equipment malfunction. FPB hopes to have the guide info back on channel 2 in the near future. We apologize for the inconvenience.
FPB Cable-Telecom crews will conduct planned maintenance service interruptions in designated parts of the service area in an effort to migrate the existing cable-telecom infrastructure from the current headend facility into the newly constructed cable-telecom headend.
The necessary service interruptions will continue Thursday, October 27 and Friday, October 28. Staff plans to minimize voice, video and data outages on a neighborhood by neighborhood basis for as short a time as possible but customers should plan on outages between 9:00am and 2:00pm during the maintenance windows. Some outages may be up to two hours in duration.
Thursday’s impacted areas: Louisville Rd., Hawkeegan Dr., Westview Dr., Willowcrest Subdivision, Donna Dr., Vicky Way, Hunters Trace, Game Farm, Cardwell Ln., Highlands Dr., Highview Circle, Augusta Subdivision.
Friday’s impacted area is the 8000 block of John Davis Dr.
The migration to the new facility will improve network reliability for customers and allow for enhanced service offerings in the future.
We appreciate patience during this migration into the new cable-telecom facility.
1:30 pm - Power has been restored to all affected customers. Thank you for your patience.
If you are still experiencing an issue, please call 352-4372.
FPB is currently experiencing a power outage in portions of our service area. We are aware of the problem and working to resolve it as soon as possible. More information to come as it becomes available. Thanks for your patience.
