Water Service Interruption and Boil Water Advisory

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The Water Department of the Frankfort Plant Board advises to boil the water before drinking or using it for cooking. The advisory is in effect for the following area:

 

 

• Laffoon Dr

• 229 and 235 Elkhorn Dr

 • Grandview Dr from Elkhorn Dr to Laffoon Dr

 

 

A vigorous boil for at least two minutes is recommended. This Boil Water Advisory is a precautionary measure due to a loss of pressure in the water main causedby Plant Board Crews repairing a water main break.

 

This Advisory will remain in effect until lab analysis of water samples taken confirms that the potable water supply in the effected area is safe to drink. You will receive a notice when this advisory is lifted.

 

If you have any questions concerning the Boil Water Advisory please call 352-4372

 

FRANKFORT PLANT BOARD

WATER DEPT.

FPB Congratulates Bill Wallace on His Retirement

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Bill Wallace was hired by the Frankfort Plant Board in June of 1989 as a Grounds Foreman. Mr. Wallace retired from FPB as Building/Grounds Supervisor in December 2016 with 27 years of service. In his capacity, virtually every employee knew Mr. Wallace as he routinely visited the various FPB office sites as he performed his duties.

FPB administration and staff congratulate Bill Wallace on his many years of service and wish him good health and happiness in his retirement.

Reminder: FPB Cable-Telecom Planned Maintenance Outages

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FPB Cable-Telecom crews will conduct planned maintenance service interruptions in order to make improvements to the Internet service for all customers on Thursday, December 8.

Customers should plan on outages between 12:01 a.m. and 6:00 a.m. during the maintenance window. FPB video services will be unaffected, but FPB phone and modem customers will experience a temporary loss of voice/data connectivity at some point during this time. 

This maintenance will improve network reliability for customers and allow for enhanced service offerings in the future. FPB appreciates patience during this outage.

FPB Cable-Telecom Planned Maintenance Outages Scheduled

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FPB Cable-Telecom crews will conduct planned maintenance service interruptions in order to make improvements to the Internet service for all customers on Thursday, December 8.

Customers should plan on outages between 12:01 a.m. and 6:00 a.m. during the maintenance window. FPB video services will be unaffected, but FPB phone and modem customers will experience a temporary loss of voice/data connectivity at some point during this time.  

This maintenance will improve network reliability for customers and allow for enhanced service offerings in the future. FPB appreciates patience during this outage. 

FPB Cycle Billing Update

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FPB’s Board and staff continue to look for ways to improve service. One way to reduce congestion in the office and wait times on the phone is through cycle billing, which is now an industry standard. With cycle billing, bills are sent twice a month instead of once a month, reducing customer wait times.

For many years, FPB has sent all customer bills at the same time of the month and all customer bills have been due on the same date each month. As FPB’s customer base has grown over time, this billing pattern has resulted in longer wait times for customers to reach our staff both on the phone and in our office.

Once implemented, bills for half of FPB’s customers will be due on the first of the month and bills for the other half of FPB’s customers will be due on the fifteenth of the month. Customers will still have due only one bill per month in an amount similar to what they have paid in the past. FPB plans to begin cycle billing in May 2017. 

FPB realizes this change will result in some customers receiving a bill due April 15th and their May bill due May 1st. To help alleviate this financial impact, FPB will work with these customers to create payment arrangements to ease the implementation of this process. However, due to meter reading schedules and routes, FPB is unable to allow customers to select a particular due date.

For questions about cycle billing, contact FPB customer service at 352-4372.