Boil Water Advisory

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The Water Department of the Frankfort Plant Board advises to boil the water before drinking or using it for cooking. The advisory is in effect for the following area:

• 885 Holt Ln to 1416 Holt Ln.

A vigorous boil for at least two minutes is recommended. This Boil Water Advisory is a precautionary measure due to a loss of pressure in the water main causedby Plant Board crews repairing a water main break.

This Advisory will remain in effect until lab analysis of water samples taken confirms that the potable water supply in the effected area is safe to drink. You will receive a notice when this advisory is lifted.

If you have any questions concerning the Boil Water Advisory, please call 352-4372

FPB approves plan for local after-hours service

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In the coming months, Frankfort Plant Board customers can rest easy that calls to report outages will be answered locally. At its regular January meeting, FPB’s Board of Directors approved a plan for a local Network Operations Center (NOC) and after-hours dispatch. This move continues a process that aims to improve after-hours service for customers and safety conditions for employees.

The board approved staff’s recommendation in July 2018 to hire a director to develop and manage a NOC. This department would be responsible for regular and after-hours dispatch, customer outage management, after-hours customer contacts, facility locates and emergency responses.

Recognizing the need to enhance these services, $535,000 in funding was included in the 2018-19 budget and approved by the board in June 2018 to develop the NOC.

Deron Rambo, FPB’s newly-hired NOC Manager, presented the plan which included information about staffing, training, duties and supports, quality assurance, outage and trouble reporting model, utility locates, and the Land Mobile Radio Network.

In addition to the NOC manager, the department will employ a staff of eight who will rotate work in 12-hour shifts, monitoring the radio 24 hours a day, seven days a week.

“A local NOC could help appease customers as they call in and talk with someone who knows Frankfort and its streets and roads,” said FPB Public Information Coordinator Cathy Lindsey. “It is also safer for on-call crews who may respond to a call at night that someone locally knows where they are.”

Rambo indicated that if all goes according to plan, the NOC should be up and running this spring.

In other business, the board agreed to hold a public hearing at a special meeting of the Frankfort Plant Board on Tuesday, Jan. 29, 2019, at 5 p.m. to discuss increasing the rate for Classic Cable service, Bulk cable I and Bulk cable II.

The public notice proposes to increase the Classic Cable tier (channels 2-98) rate from $63.50 per month to $67.00 per month effective March 1, 2019. The increase is required to keep pace with annual increases in wholesale license fees FPB must pay to programmers. In fact, 83 percent of the cable bill does not stay with FPB. This increase represents a complete pass-thru to the programmers.

FPB has worked to keep increases to a minimum by decreasing operating expenses. This is the first proposed rate increase in Classic Cable in two years.

In other news, the board approved renewing FPB’s insurance policies and pollution liability, and  renewing a 3-year contract with NBCUniversal to continue carrying the following networks: USA, NBC Sports Network, Syfy, Oxygen, Bravo, E!, CNBC, MSNBC, and Golf Channel on Classic Cable; Universal Kids and Olympic Channel on Preferred Cable; and Olympics programming. This agreement, which also covers streaming and Video On Demand rights, represents programming license fee increases of 8.5 percent in the first year and 5.5 percent in years two and three.

Finally, the board reviewed a promotional spot for its new Round Up for Change program. Round Up for Change offers FPB customers the opportunity to round up their monthly bill to the next highest dollar. The difference will go to Bluegrass Community Action Partnership’s (BGACP) Winter Care program.

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For news and updates, please go to http://fpb.cc or follow @fewpb and @fpbalerts on Twitter and like us on Facebook.

Scattered Outages 12/27/18

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FPB Crews are working several scattered outages across Franklin County caused by high winds. Crew are working to restore services as quickly as possible. Cable-Telecom outages may also occur in these areas. 

Outage Areas Include: Mills Lane, Hanks Lane, Ninevah Road, Shady Lane, Country Lane, Westland Drive, and Old US 60.

Crews are working to restore service as quickly and as safely as possible. 

FPB launches Round Up for Change

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The Frankfort Plant Board will soon launch a new program to aid winter care resources. Round Up for Change offers FPB customers the opportunity to round up their monthly bill to the next highest dollar. The difference will go to Bluegrass Community Action Partnership’s (BGACP) Winter Care program.

 Winter Care funds are available to those most in need to pay utility bills for winter services. In addition to Winter Care, BGCAP offers community services like the Low Income Home Energy Assistance Program (LIHEAP) and the Weatherization program.

 “The pennies contributed by each customer to Round Up for Change, when combined with the pennies of other customers, could make a real difference in some lives,” said Cathy Lindsey, FPB public information coordinator. “This is a real example of community helping community.”

 Each participating FPB customer could contribute an estimated $6 per year – a small amount to help a worthy cause. If 20,000 FPB customers participated, approximately $120,000 could be contributed annually to the Winter Care fund to assist Frankfort’s community members most in need.

 Round Up for Change, a voluntary program, will be available beginning Jan. 2, 2019. Customers can sign up or opt out at any time by completing the Round Up for Change form, which is available online or at the FPB office on Flynn Ave.

 In addition to the Round Up for Change program, FPB also offers customers the opportunity to contribute to Winter Care in lump sums every month on their bills. This is a tax-deductible contribution to BGCAP. Funds are distributed by BGCAP when client assessment identifies a need in the home. Winter Care funds received from FPB are used for FPB clients only.

 For more information, go to https://fpb.cc/round-up-for-change or call (502) 352-4372. FPB customers in need of Winter Care assistance can contact the BGCAP Franklin County office at 502-695-5615.

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For news and updates, please go to http://fpb.cc or follow @fewpb and @fpbalerts on Twitter and like us on Facebook.

Boil Water Advisory lifted for Northwood

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The Water Department of the Frankfort Plant Board is notifying you that the Division of Water of the Kentucky Department for Environmental Protection has now canceled the Boil Water Advisory.

This Advisory was issued 12/3/18 due to the loss of pressure in the water main caused by Plant Board crews repairing a water main break.

The area affected was:

·       121 to 153 Northwood Rd

If you should have any questions or problems with normal service or water quality please call 352-4372.