The Frankfort Plant Board (FPB) News and Updates page provides customers detailed information on all pertinent happenings regarding FPB including, boil water advisories, network negotiations, outage reports and more.
It will be necessary to have a scheduled maintenance outage in a small portion of Franklin County early Friday morning. This will affect all cable/telecom services.
The areas affected are:
Farm brook/Spring Hill subdivision
Mallard Dr. Subdivision
Palmer Dr. Subdivision
421 North.
The maintenance window will be Friday 3-27-2020 from 4:00 am to 6:00 am. Thank you.
The Frankfort Plant Board approved a plan to voluntarily implement a temporary suspension of non-payment service disconnections and waive late fees for 30 days. FPB would then re-evaluate the plan as necessary. This move comes in addition to other actions taken by FPB to address mitigation of the Coronavirus (COVID-19).
Effective Wednesday, March 18, FPB lobbies will be closed to walk-in customers. The drive-thru and drop box at 151 Flynn Ave. will remain in operation. Customers needing to drop off or pick up cable/telecom equipment can do so at the FPB Cable Building at 306 Hickory Dr.
“The health, safety and well-being of our customers are the Frankfort Plant Board’s top priorities as we ensure the continuation and reliability of the critical services we provide,” said FPB Communications Director Cathy Lindsey. “We also understand that our community is facing some difficult times and hope that our actions can ease some stress related to this national pandemic.”
Electric, Water and Telecom crews will continue to service and maintain the systems and services on which the community relies. FPB has made adjustments to crews and shifts to minimize employee interactions with each other and the public.
FPB has temporarily suspended use of the Community Room and Water Monsters. In addition, home energy audits are on hold until further notice.
FPB is committed to continuing to address customer service needs. In an effort to reduce spread of the virus, FPB is asking customers to conduct business via the email, phone or online.
Customers can access all FPB account information online for free at https://my.fpb.cc. FPB’s online customer portal, allows customers to make payments online, view payment history, monitor utility usage, and more.
Customers can also call 502-352-4372 or e-mail contact@fewpb.com for other business needs.
For more information on FPB’s COVID response and updates, go to https://fpb.cc/coronavirus.
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For news and updates, please go to http://fpb.cc or follow @fewpb and @fpbalerts on Twitter and like us on Facebook.
Some of our customers have received a message from someone impersonating the Frankfort Plant Board offering a new iPhone 11 due to the Covid-19 outbreak. These messages are scams and are not legitimate.
Please see below an example of one of these scam messages.
Telecom crews will be replacing squirrel-damaged cable beginning at 10:30 this morning and estimate completion to be by 1:30 this afternoon.
Telecom services will be affected on portions of the following roads:
Farmbrook Circle
Plantation Ln.
Manorhouse Ln.
Autumnview Ln.
Winterhaven Ln.
Crews are now done working in the area of Holmes St. and Barret St. All repairs have been made & traffic can now resume as normal. Thank you for your patience in this matter.
Boil Water Advisory - Date: 3/4/2020
The Water Department of the Frankfort Plant Board advises to boil the water before drinking or using it for cooking. The advisory is in effect for the following area:
· 166 to 225 Holmes St.
A vigorous boil, is recommended for at least two minutes. This Boil Water Advisory is a precautionary measure due to a loss of pressure in the water main caused by Plant Board crews repairing a water main break. This Advisory will remain in effect until lab analysis of water samples taken confirms that the potable water supply in the effected area is safe to drink. You will receive a notice when the advisory is lifted.
If you have any questions concerning the Boil Water Advisory, please call 352-4372
FRANKFORT PLANT BOARD WATER DEPT. ~
Frankfort Plant Board crews are currently working to repair a main water break at the intersection of Holmes St. and Barret St. Due to this repair, the 100 block of Holmes St. is currently closed and detours are set up. Please avoid the area if at all possible. Crews are working to get this resolved as quickly as possible.
The Frankfort Plant Board is set to work on Todd Street beginning Monday, March 9, 2020. The Electric Department will begin replacing utility poles on the block between Shelby and Logan from 8 a.m. to 3 p.m. The project is estimated to take three to four weeks.
If you have any questions, please call Wanda McDonald at 352-4412.
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For news and updates, please go to http://fpb.cc or follow @fewpb and @fpbalerts on Twitter, @fewpb on Instagram and like us on Facebook.
The boil water advisory for the areas of 259-266 Harrod Avenue and 212 Lyons Drive has been canceled.
This issue has been resolved. Power is back on at this time. Thank you for your patience.
