Beware of scam messages regarding COVID-19

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Some customers are reporting receiving calls from someone claiming to be from FPB warning that their electric service would be shut-off soon for non-payment. THIS IS A SCAM!

At this time, FPB has suspended disconnections due to non-payment through the end of April. If you receive a similar call, do not give personal or account information.

Even though service will not be disconnected for non-payment at this time, customers will be responsible for paying the bill at a later date. Do not worry about it at this time, but please continue to make payments to the best of your ability.

Telecom maintenance window Friday necessary for small portion of Franklin County

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It will be necessary to have a scheduled maintenance outage in a small portion of Franklin County early Friday morning. This will affect all cable/telecom services.

The areas affected are:

Farm brook/Spring Hill subdivision

Mallard Dr. Subdivision

Palmer Dr. Subdivision

421 North.

The maintenance window will be Friday 3-27-2020 from 4:00 am to 6:00 am. Thank you.

FPB suspends non-payment disconnects; waives late fees

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The Frankfort Plant Board approved a plan to voluntarily implement a temporary suspension of non-payment service disconnections and waive late fees for 30 days. FPB would then re-evaluate the plan as necessary. This move comes in addition to other actions taken by FPB to address mitigation of the Coronavirus (COVID-19).

Effective Wednesday, March 18, FPB lobbies will be closed to walk-in customers. The drive-thru and drop box at 151 Flynn Ave. will remain in operation. Customers needing to drop off or pick up cable/telecom equipment can do so at the FPB Cable Building at 306 Hickory Dr.

“The health, safety and well-being of our customers are the Frankfort Plant Board’s top priorities as we ensure the continuation and reliability of the critical services we provide,” said FPB Communications Director Cathy Lindsey. “We also understand that our community is facing some difficult times and hope that our actions can ease some stress related to this national pandemic.”

Electric, Water and Telecom crews will continue to service and maintain the systems and services on which the community relies. FPB has made adjustments to crews and shifts to minimize employee interactions with each other and the public.

FPB has temporarily suspended use of the Community Room and Water Monsters. In addition, home energy audits are on hold until further notice.

FPB is committed to continuing to address customer service needs. In an effort to reduce spread of the virus, FPB is asking customers to conduct business via the email, phone or online.

Customers can access all FPB account information online for free at https://my.fpb.cc. FPB’s online customer portal, allows customers to make payments online, view payment history, monitor utility usage, and more.

Customers can also call 502-352-4372 or e-mail contact@fewpb.com for other business needs.

For more information on FPB’s COVID response and updates, go to https://fpb.cc/coronavirus.

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For news and updates, please go to http://fpb.cc or follow @fewpb and @fpbalerts on Twitter and like us on Facebook.

Boil Water Advisory

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Boil Water Advisory  - Date: 3/4/2020  

  The Water Department of the Frankfort Plant Board advises to boil the water before drinking or using it for cooking. The advisory is in effect for the following area:  

 

·     166 to 225 Holmes St.    

A vigorous boil, is recommended for at least two minutes. This Boil Water Advisory is a precautionary measure due to a loss of pressure in the water main caused by Plant Board crews repairing a water main break. This Advisory will remain in effect until lab analysis of water samples taken confirms that the potable water supply in the effected area is safe to drink. You will receive a notice when the advisory is lifted.  

If you have any questions concerning the Boil Water Advisory, please call 352-4372  

FRANKFORT PLANT BOARD WATER DEPT. ~