Phone Scam Alert

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We have received calls from customers stating they were contacted by someone claiming to be from FPB.  The call instructs the customers that they are needing to make a payment over the phone or be disconnected. The number appears like a local number.  

Please be advised this is a scam.  

If you receive a call like this, do not give any information to them and just end the call. If you believe that you do need to make a payment on your account, you can utilize the drop box at our main office, pay online through the customer portal or call 502-352-4372 and speak with an FPB customer service representative.

Scam Alert

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We have received a few calls this evening from customers stating they were contacted by someone claiming to be us. The call instructs the customers that they are needing to make a payment over the phone or be disconnected. The number appears like a local number. Please be advised this is a scam. If you receive a call like this, do not give any information to them and just end the call. If you believe that you do need to make a payment on your account, you can utilize the drop box at our main office, pay online through the customer portal or call 502-352-4372 and speak with one of us. Thank you.

Boil Water Advisory Canceled / Freedom Dr. & Landings Dr.

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The Water Department of the Frankfort Plant Board is notifying you that the Division of Water of the Kentucky Department for Environmental Protection has now canceled the Boil Water Advisory.

 

This Advisory was issued 2/7/22 due to a loss of pressure in the water main caused by plant board crews repairing a water main break.

 

The area affected was:

 

 

·    Freedom Dr.

 

·    163, 165, 167, 169 Landings Dr.

 

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If you should have any questions or problems with normal service or water quality please call 352-4372

 

FRANKFORT PLANT BOARD

WATER DEPT.

Boil Water Advisory - Freedom Dr. & Landings Dr.

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The Water Department of the Frankfort Plant Board advises to boil the water before drinking or using it for cooking. The advisory is in effect for the following area:

 

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·   Freedom Dr.

 

·   163, 165, 167, 169 Landings Dr.

 

 

 

A vigorous boil for at least two minutes is recommended. This Boil Water Advisory is a precautionary measure due to a loss of pressure in the water main caused by Plant Board crews repairing a water main break.

 

This Advisory will remain in effect until lab analysis of water samples taken confirms that the potable water supply in the affected area is safe to drink. You will receive a notice when the advisory is lifted.

 

If you have any questions concerning the Boil Water Advisory, please call 352-4372.

 

Frankfort Plant Board

Water Dept.

FPB office to close early Thursday; non-pay disconnects postponed, late fee deadline pushed to Feb. 8

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Due to the impending winter storm, FPB office lobbies will close at 10 a.m. on Thursday, Feb. 3, in order to ensure the safety of our customers and team. Customer service representatives will still be available by phone and online to assist customers.

Cycle 2 disconnections due to non-payment have been postponed, and the cycle 1 customer late fee deadline will be moved to Tuesday, Feb. 8, in order to give customers more time to pay. Customers are encouraged to stay safe and pay from home online via my.fpc.cc.