+ What is NEXTBAND Internet?

NEXTBAND Internet is internet delivered over fiber optic cables. The technology allows for faster download speeds, more upload speeds, and lower latency. Latency is the time it takes for a request to be made and a response to be received.

+ What speeds will be offered?

Nextband has four different packages built uniquely for customers that have different needs. The speeds in these pacakges vary from 300 Mbps to 5000 Mbps (or 5 Gig).

+ How much will it cost?

The residential pricing starts at $55/month.

+ Will existing 2- and 3-service discounts still apply?

Yes. The bundle discounts are available with Nextband service.

+ Who can get it?

The first customers were activated in January 2022.

+ When will I get it?

You can check availability here. If you’re not in one of our current service areas, you can leave your email and get updated about our progress. Every home and business that currently receives FPB telecommunication service will have access to Nextband.

+ If I switch to NEXTBAND, can I still get cable TV and telephone service?

Yes. We encourage those customers moving to NEXTBAND Internet who are interested in Cable TV to move to the new app-based video offering called NEXTBAND Stream. Telephone customers will switch to our new unlimited phone service.

+ Does my home need to be wired differently to take advantage of NEXTBAND?

FPB's NEXTBAND plans are delivered via an all-fiber connection, so customers will need a fiber optic cable installed inside their home to establish service.

+ How long does a NEXTBAND installation take?

A NEXTBAND installation typically takes 4 hours.

+ I live in an apartment. Can I get NEXTBAND?

Because NEXTBAND requires a new wire connected to your residence, you will need to contact your landlord prior to NEXTBAND installation.

+ Will NEXTBAND increase the value of my home?

Fiber-to-the-Home could increase the value of your home by as much as $5,000, according to the Fiberto-the-Home Council. Our investment in your home means more money in your pocket. More importantly, fiber to your home means a higher quality of life for you in this digital information age, where so much of what we do to enrich our lives has moved online. More internet speed means more fun. NEXTBAND will also naturally lead to more economic development in your areas due to the advanced technology and Internet commerce opportunities available in the area. This is especially important in rural areas, where a gap has traditionally existed in diverse economic opportunities—but in our new information economy—fiber puts us all on the same footing.

+ What is a gigabit?

One gigabit per second (Gbps) is 1000 megabits (Mbps), a way to measure both speed and capacity for an internet connection. NEXTBAND 1 Gig gives you internet that can get or send information up to one gigabit per second without data caps. That means enough internet for everyone in your home and all their devices.

+ Is there a cap on data usage with NEXTBAND Internet?

No, unlike many competitors, NEXTBAND Internet gives you an unlimited amount of data and won't charge you more based on usage.

+ Can I get NEXTBAND Internet for my business?

Absolutely. NEXTBAND fits well in FPB’s Business Solutions portfolio.

+ How do I find out if NEXTBAND is available at my residence?

Customers can go here and enter their address to see if NEXTBAND is available at their residence or business.

+ Why is service not available in my area?

Service availability is based on a few different factors. All current FPB customers will have access to NEXTBAND in the coming years. For specific questions, email us at NEXTBAND@fewpb.com