Post-Flooding Electric Reconnection Process

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If you are customer wanting to restore electric service that was off due to flooding, you must make this request through the Frankfort/Franklin Co. Emergency Operations Center. The dedicated number just for this process is 502-352-2280 This line will be operational from 8am – 8pm every day .

The electric department pulled every meter that had water intrusion, so those will need an electrical inspection before service can be restored.

After the electrical inspector completes and approves the inspection, it will be sent to FPB to process the request. The electric department will then restore power.

We understand customers may be troubled by this process. This a public safety directive put in place to meet the current statewide electrical code. We appreciate your cooperation and are working to get all service restored as soon as possible.

Electric re-connects post-flooding

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Any electric service that was disconnected remotely, pulling the electric meter, or killing out a section of homes or businesses will require an electric inspection before FPB can turn these services back on.

The City and County have waived the inspection fee and the Frankfort/Franklin County Emergency Operations Center (EOC) is currently in the process of bringing in additional inspectors. FPB has been directed by the EOC to turn off any additional homes or businesses that were affected by the flooding (with water in theses structures) that wasn’t turned off originally. This is to provide safety for the customers to prevent both the possibility of electrocution and structures catching on fire.

Customers can contact an electrical inspector through Planning & Zoning at 502-875-8701.

BEWARE OF SCAM CALLS DURING CURRENT EMERGENCY

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FPB customers in some areas are currently experiencing telecommunications service interruptions due to the ongoing flooding situation. Our teams are actively working to restore services to all affected areas.

 IMPORTANT SECURITY ALERT: We have received reports of scammers calling customers and demanding payment to restore services. Please be aware:

  • We NEVER request payment over the phone to restore services

  • We will NEVER ask you to provide payment information to expedite restoration

  • If your property has not sustained physical damage, no work needs to be performed at your location

 Our restoration efforts are underway across the affected service areas. We appreciate your patience as we work to resolve these issues.

If you receive a suspicious call:

  • Do NOT provide payment information

  • Hang up immediately

  • If you have any concerns about the identity of someone claiming to be from FPB, please call our customer service directly at 502-352-4372

 For the latest information on our restoration efforts, please visit www.FPB.cc or follow us on social media.

Boil Water Advisory - Cancellation

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The Water Department of the Frankfort Plant Board is notifying you that the Division of Water of the Kentucky Department for Environmental Protection has now canceled the Boil Water Advisory.

 

This Advisory was issued 4/7/25 due to a loss of pressure in the water main caused by plant board crews repairing a water main break.

 

The area affected was:

·      200, 201, 202, 202 #4 Limestone Dr.

 

If you should have any questions or problems with normal service or water quality, please call 502-352-4372

FPB Water Treatment Plant pumping again

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GREAT NEWS! The electrical equipment at the FPB Water Treatment Plant has been reconnected and the plant is back in operation. Your conservation efforts allowed us time to safely turn the equipment back on. We are grateful to our customers and thankful for your support. Thankful to our operators and all those who helped get us back in operation. They will work throughout the night to get all the storage tanks filled.

Additional telecom damage due to flooding

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FPB sustained additional flood-related damage to additional fiber cables this morning when the high water level of the river snapped another telecom line that crosses the river at Glenns Creek Road across the water to near the Capitol Parking Garage, Crews are making as many preparations as possible while they wait for the water to recede enough to safely access the area and start pulling new line across the river. Given the nature of the situation, the earliest restoration times are currently estimated at Wednesday night/Thursday morning.

Areas affected by this telecom outage include:

Silverlake area

Country Lane area

Ravencrest

Foxley Ln

Goshen St

Spring Hill area

Chenault Road

Hoover Blvd

Democrat Dr

Corporate Drive area

Part of Hanley Ln and Tierra Linda

Shadrick Ferry

We appreciate your patience while our crews work as quickly and safely as possible.

Boil Water Advisory - Cancellation

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The Water Department of the Frankfort Plant Board is notifying you that the Division of Water of the Kentucky Department for Environmental Protection has now canceled the Boil Water Advisory.

 

This Advisory was issued 4/6/25 due to a loss of pressure in the water main caused by plant board crews repairing a water main break.

 

The area affected was: 

 

·      100 W Battle Alley

·      101 E Main St.

·      109 Capital Ave

 

If you should have any questions or problems with normal service or water quality, please call 502-352-4372

East Side Telecom outage

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Frankfort Plant Board is aware of a large cable/telecom outage on the east side of Frankfort.

The affected areas include:

Silverlake area

Country Lane area

Ravencrest

Foxley Ln

Goshen St

Spring Hill area

Chenault Road

Hoover Blvd

Democrat Dr

Corporate Drive area

Part of Hanley Ln and Tierra Linda

At this time, we do not have an estimated time for restoration. We appreciate your patience while our crews work as quickly and safely as possible.