The Frankfort Plant Board (FPB) News and Updates page provides customers detailed information on all pertinent happenings regarding FPB including, boil water advisories, network negotiations, outage reports and more.
FPB customers that use the eBilling service may be experiencing issues accessing their account information. FPB is working with the software vendor to rectify the issue. We apologize for any inconvenience.
Dail tone has been restored to most customers, but we continue to work through some software issues with our vendor. Some customers may notice features like caller ID and call forwarding, among other features may not be working. Some customers may have calls that go directly to voicemail. FPB Staff is aware of the issues and are continuing to solve the issues as quickly as possible.
If customers do not have dial tone, please contact FPB at 352-4372.
Thank you for you continued patience as FPB resolves this problem.
FPB staff and equipment manufacturers are making significant progress on repairing the hardware issues that have impacted FPB Phone service.
While not every customer has service completely restored at this time, FPB anticipates the process will successfully restore service to all customers. Thank you again for your patience during this issue.
The FPB Phone service issues are a result of a complex system hardware malfunction. FPB staff has been working around the clock to diagnose the issue and make the repairs. While we do not have a timetable for the repairs, FPB will continue to diligently pursue a resolution.
We apologize for the inconvenience and appreciate the patience of our valued customers.
FPB Broadband service should be completely restored to all customers. If customers are still experiencing broadband issues, please call 352-4372 to report the problem.
Some FPB phone customers are still experiencing service interruptions. FPB phone customers that are having service issues should call 352-4372 to report the service problem to the FPB Customer Service department.
We apologize for any inconvenience and thank you for your continued patience during our service issues.
FPB Broadband service has been restored to all customers. The service interruption was due to a hardware malfunction within the FPB network system. FPB customer service phones are also operational. If customers are still experiencing service issues, please call 352-4372. We apologize for any inconvenience and thank you for your patience.
Due to the service issues, FPB customer service phone lines are also impacted. We are working to resolve the issue. Thank you for your patience.
FPB is experiencing network issues impacting broadband and phone services. Staff is aware of the problem and working to correct the issues. We apologize for any inconvenience and appreciate your patience.
Some Frankfort Plant Board telephone customers are currently experiencing a service interruption. FPB is aware of the issue and working to resolve it as soon as possible. As soon as more information is available, we will share it here. Thank you for your patience.
WDKY, Fox 56, is currently off the air. The problem is at their station and they currently have no estimated time of repair.
