FPB Begins Annual Fire Hydrant Flushing April 18

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The Frankfort Plant Board will begin its annual fire hydrant flushing on Monday, April 18, 2016.

Hydrant flushing is necessary to maintain the integrity and quality of the distribution system and to insure hydrants are functioning properly.  This will also allow FPB to obtain firefighting flow information, which is shared with city and county fire departments. 

We ask that motorists please use caution in the flushing area due to possible water in the roadway.  Some discoloration may occur in your tap water; this is normal.  If discoloration persists after running your faucet for a short time, please call 352-4372.

We anticipate flushing to last 2-3 months.  For daily updates please tune to 103.7 FM, 104.9 FM, 1490 AM, FPB TV channel 10, our website www.fpb.cc, Facebook (Frankfort Plant Board) or on Twitter @fpbalerts or @fewpb.

 

New my.FPB Portal Features

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We are pleased to announce we’ve added some new features to your my.FPB web portal.

  • Pay your bill online for FREE! With our new eCheck option, we have added the ability to accept payment online with no additional fees. All you need is a bank account. Go to the Pay My Bill page for more details.

  • Additional Customer Service contact options. Use the new Contact Customer Service link on your my.FPB web portal to send us Questions about your Bill, Report Trouble with an FPB Service, Request Changes to your FPB Services, provide Comments about your my.FPB experiences, or Suggestions about features you’d like to see us add in the future.

  • New Notification Options. Would you like to know when your Payment has been received? If your Account is Past Due and about to get Late Fees? Would you like to get notified about Planned Service Outage Maintenance in your area? Visit the Notifications Page in your Account Settings.

You can check these, and all the other features of your my.FPB web portal by visiting my.fpb.cc.

Cable Advisory Special Meeting

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Due to a lack of quorum, the March 8th Cable Advisory meeting has been rescheduled to March 14th at 5pm in the FPB Cable building on 306 Hickory Dr. 

The agenda is as follows:

1)   Action Item: Consider recommendation of Turner Networks renewal
2)   Action Item: Consider recommendation of QVC renewal
3)   Informational Item: CBS Sports Network/CBS VOD
4)   Set next meeting date
5)   Adjourn

FPB Schedules Cable-Telecom Maintenance Outages Thursday and Friday

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Thursday and Friday morning (Thursday, March 3 and Friday, March 4), FPB Cable-Telecom crews will conduct necessary maintenance in three specific sections of the service area.

Area #1 includes: Tierra Linda 3, Galbraith Rd. and Inverness.

For a list of all area one streets click here

AIRDRIE LN
ARBOLADO DR
ARROYO DR
BOLERO WAY
CASTILE CT
CHARRO CT
CORTEZ CT
ESPERANZA DR
FIESTA WAY
GALBRAITH RD
INVERNESS RD
MATADOR CT
MAVERICK TRL
SADDLEBACK TRL
ST ANDREWS WAY
STONEHAVEN DR

Areas #2-#3 includes: Hoover Blvd., Shady Ln. Chenault Rd. and Duncan Road.

For a list of all area one streets click here

BIZZACK BLVD
CORPORATE DR
DEMOCRAT DR
DUNCAN RD
ENGLEWOOD DR
FORTUNE DR
HOOVER BLVD
MILL CREEK PARK
OLD FRANKFORT PIKE
OLD VERSAILLES RD
SHADY LN
VERSAILLES RD (2000-3500)

This maintenance window will begin at 4:00am and service should be restored by 7:00am each day. Cable, internet and telephone customers may see service affected or completely interrupted during this window.

We understand this is an inconvenience to our valued customers. FPB chose to conduct the maintenance during these early morning hours to avoid service issues during peak usage times. We apologize for the inconvenience and thank you for your patience during this necessary maintenance.

FPB Conducts Bill Payment Option Survey

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In the continuing effort to improve the customer experience, FPB will be conducting an on-line survey to poll customers on their bill payment preferences.

The survey, conducted through Survey Monkey, will go on-line February 25th and will run through March 31st.

FPB customers can find the survey link on the back of their March bill (https://www.surveymonkey.com/r/FF6TX67) and on the company’s website (www.fpb.cc/billpaysurvey)

The recently formed FPB Credit Card Committee created the survey in hopes of better understanding the payment habits of customers and to examine the customers’ potential desire to use credit and/or debit cards as a preferred option.


FPB currently takes payments in a variety of ways: cash, check, money order, credit/debit card (with a fee of $3.95), automatic bank draft and auto bill pay through the customer’s personal banking institution. The full list can be seen here.

FPB Customer Service Supervisor Cassie Estill says this is an important step in helping make the customer experience a positive one. “Customer satisfaction is our number one priority. While we strive to make every single interaction with our customers a positive one, we realize there is always room for improvement. We hope that our customers will participate in this survey so we can get a really good handle on what method of payment they would prefer.”

For more information on FPB customer service and payment methods click here http://fpb.cc/customersupport/

 

WARNING: Scam Alert

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FPB recently received calls from people that live in other states inquiring about monetary sums being withdrawn from their individual bank accounts, marked to pay FPB. The charges are typically under $100 and the memo line lists either Frankfort Electric & Water or Frankfort, KY Electric as the recipient of the payment.

This is a possible scam and the transactions are likely fraudulent. FPB is not receiving any of these payments, as we aren’t drafting any of these accounts.

If customers see a charge that seems potentially fraudulent, please contact your financial institution.