FPB Conducts Bill Payment Option Survey

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In the continuing effort to improve the customer experience, FPB will be conducting an on-line survey to poll customers on their bill payment preferences.

The survey, conducted through Survey Monkey, will go on-line February 25th and will run through March 31st.

FPB customers can find the survey link on the back of their March bill (https://www.surveymonkey.com/r/FF6TX67) and on the company’s website (www.fpb.cc/billpaysurvey)

The recently formed FPB Credit Card Committee created the survey in hopes of better understanding the payment habits of customers and to examine the customers’ potential desire to use credit and/or debit cards as a preferred option.


FPB currently takes payments in a variety of ways: cash, check, money order, credit/debit card (with a fee of $3.95), automatic bank draft and auto bill pay through the customer’s personal banking institution. The full list can be seen here.

FPB Customer Service Supervisor Cassie Estill says this is an important step in helping make the customer experience a positive one. “Customer satisfaction is our number one priority. While we strive to make every single interaction with our customers a positive one, we realize there is always room for improvement. We hope that our customers will participate in this survey so we can get a really good handle on what method of payment they would prefer.”

For more information on FPB customer service and payment methods click here http://fpb.cc/customersupport/

 

WARNING: Scam Alert

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FPB recently received calls from people that live in other states inquiring about monetary sums being withdrawn from their individual bank accounts, marked to pay FPB. The charges are typically under $100 and the memo line lists either Frankfort Electric & Water or Frankfort, KY Electric as the recipient of the payment.

This is a possible scam and the transactions are likely fraudulent. FPB is not receiving any of these payments, as we aren’t drafting any of these accounts.

If customers see a charge that seems potentially fraudulent, please contact your financial institution.

FPB Selects Big River Communications to Offer New Phone Service

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“To meet the needs of our customers, we need to offer feature-rich voice services bundled with our cable services”
— Herbbie Bannister, FPB General Manager

Frankfort Plant Board (FPB) recently announced Big River Communications has been selected to provide the community with the next-generation Digital Phone solution to power the information movement and management needs of the community. Big River Communications offers a host of rich features as well as a simple operating model that will benefit the end user.

Big River is a leading provider of Digital Phone Service for Municipalities, Cable Companies, and Electric Co-Ops throughout the United States. Big River’s platform offers FPB’s customers the latest features they need for today’s rapidly changing world.

“To meet the needs of our customers, we need to offer feature-rich voice services bundled with our cable services,” stated Herbbie Bannister, General Manager. “Big River helps us do just that with a highly available solution with excellent quality. Big River will provide FPB and the end user with a portal that is easy to use and allows customers to configure what they need when they need it.”

“Big River Communications is proud to have been chosen by the Frankfort Plant Board,” said Kelley Riehlman, Director of Wholesale Services. “Big River has the expertise and long term commitment to work with Frankfort to make the transition to Big River smooth and the end customer experience exceptional.”

John Higginbotham, FPB Assistant General Manager of Cable-Telecom says this is positive for FPB customers. “FPB is excited to bring new phone services to our customers. By summer, residential and small business customers can expect bundled local, long distance and phone features for a flat price – with most customers probably seeing a reduction in their monthly cost for phone service. If customers wish to receive the same service and pay the same price, that’s fine. But they may have a potential to get more for less with our new bundled offerings.”

“In addition, FPB is partnering with Big River Communications to offer a hosted PBX solution for commercial customers for the first time. We’re excited to have the opportunity to offer this level of service to Frankfort businesses.”

"Our partnership with Big River will give our phone customers increased reliability, more options and potentially better rates, but nothing else will change for the customer. FPB is not getting out of the phone business; we are helping to evolve it. We are working with a third party to provide improved services. FPB and Big River are committed to providing the best possible service to our customers."

About Big River Communications

Founded in 1983, Big River is a national provider of Digital Phone services. In the contiguous U.S., the company provides service in all 50 states focused on Cable Companies, Electric Co-Ops, and Municipalities. Big River is a privately-owned company with corporate offices in St. Louis, Missouri. Big River provides its customers with superior support which is backed by a professional technology group who understands the needs and issues of today's business and residential customers.

FPB Cable-Telecom Planned Maintenance Outages Scheduled for Thursday Morning

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FPB Cable-Telecom crews will continue planned maintenance service interruptions in multiple neighborhoods over the next two months in an effort to upgrade cable TV, Internet and telephone infrastructure. The next two areas will be affected Thursday morning, January 28 from 1:00am-7:00am.

The first area includes: downtown area East of Capital Ave and Hanna Place.

For a list of all area one streets click here

ADMIRALS LNDG
BATTLE ALY
BRIAR CLIFF ST
CAPITAL AVE ODD SIDE
DIXIE ALY
E 2ND ST
E 3RD ST
E 4TH ST
E CAMPBELL ST
E STATE ST
E TODD ST
FANNIN CT
FELMER CT
FELMER CT
FOWLER ALY
FOWLER ST
GOEBEL CT
HANNA PL
HERMITAGE DR
LOGAN ST
MURRAY ST
NORTON ST
PAUL SAWYIER DR
RIVER ST
RIVERVIEW CT
SHELBY ST
ST JOHNS CT
STANLEY ST
STELLA CT
TANNER CT
W 2ND STREET 100 AND 200 BLOCK
W 4TH ST

The second area on includesNorth side of Meadows Subdivision (Woodhill to Louisville Rd), US 127 South (Woodhill Ln to US 60), Louisville Rd (Meadowview Dr. to Collins Ln), and the even side of Collins Ln. For an entire list go to fpb.cc/newsandupdates…Node 35

For a list of all area one streets click here

AIRPORT RD
BELLWOOD CT
CARSON PL
CAVERN DR
CHERRY KNOLL PL
COLDSTREAM DR
COLLINS LN (EVEN SIDE)
CONNECTOR RD
CRYSTAL DR
HONEY CT
HUDSON HOLLOW RD
LOUISVILLE RD 900-1401
MEADOWVIEW DR 149-215
OLD SOLDIERS LN
OLD US HIGHWAY 127 RD
PARKSIDE DR
PINEHURST DR
PINOAK PL
RIDGEWOOD LN
SPRINGHILL DR
US HIGHWAY 127 S
VALLEY BROOK DR
WESTGATE DR

Please note not every address on every street will be affected. FPB apologizes to its customers for the inconvenience. These upgrades are needed to replace aging equipment, will improve network reliability for customers and allow for enhanced service offerings in the future.

FPB Cable-Telecom Planned Maintenance Outages Scheduled for Wednesday Morning

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FPB Cable-Telecom crews will continue planned maintenance service interruptions in 13 neighborhoods over the next two months in an effort to upgrade cable TV, Internet and telephone infrastructure. The next two areas will be affected Wednesday morning, January 27 from 1:00am-7:00am.

The first area includes: Wilkinson Blvd., Walter Todd, and parts of Holmes St. area.

For a list of all area one streets click here

ALEXANDER ST
AUDUBON DR
BELAIR DR
BLACKBURN AVE
CHEEK ST
CHERRY DR
CLAXTON AVE
CLEMENTS AVE
CLIFTON AVE
CODY PASS
COMPTON DR
FAIR OAKS LN
FIELDS AVE
FIFTH AVE
FIRST AVE
FRAZIER RD
GLENMURRAY LN
GRAND AVE
GRANT ST
GREAT BUFFALO TRCE
GREENBRIAR LN
GREENUP AVE
HALL ST
HENRY ST
HILLCREST AVE
HOLMES ST
LEESTOWN LN
LESLIE AVE
LETCHER AVE
LEWIS FERRY RD
MCCREARY AVE
MIDTOWN AVE
MOSCOE AVE
NOEL AVE
NORTHGATE DR
OAKLAWN DR
OLD DAILEY AVE
OWENTON AVE
PLEASANT HILL DR
POST OFFICE DR
REDBUD LN
REILLY RD
ROSEWOOD LN
ROUSE AVE
ROUSE CT
SWIGERT AVE
TRACEY CT
VALLEY VW
WALTER TODD DR
WHITT AVE
WILKINSON BLVD
WINSTON AVE

The second area on includes: Indian Hills, Elkhorn Drive, and areas of Eastover, Westover and Georgetown Road.

For a list of all area one streets click here

ALGONQUIN TRL
APACHE TRL
APACHE TRL Y
AREAS OF GEORGETOWN RD
BUTLER ST
CHEROKEE TRL
CHEYENNE TRL
CHICKASAW TRL
CHIPPEWA TRL
CHOCTAW TRL
COMANCHE TRL
CREEK TRL
EASTOVER
ELIZABETH ST
ELKHORN CT
ELKHORN DR
GRANDVIEW DR
HIAWATHA TRL
INCA TRL
IROQUOIS TRL
KIMBEL DR
LAFFOON DR
MOHAWK TRL
MOHEGAN TRL
NAVAJO TRL
OJIBWA TRL
PARK DR
PATRICIA ST
PUEBLO TRL
SEMINOLE TRL
SIOUX TRL
STEPHEN RD
UTE TRL
WALNUT ST
WESTOVER
WESTOVER DR BAY N
WESTOVER DR BAY S

Please note not every address on every street will be affected. FPB apologizes to its customers for the inconvenience. These upgrades are needed to replace aging equipment, will improve network reliability for customers and allow for enhanced service offerings in the future.