The Frankfort Plant Board (FPB) News and Updates page provides customers detailed information on all pertinent happenings regarding FPB including, boil water advisories, network negotiations, outage reports and more.
The agenda is as follows:
1) Action Item: Consider recommendation of Turner Networks renewal
2) Action Item: Consider recommendation of QVC renewal
3) Informational Item: CBS Sports Network/CBS VOD
4) Set next meeting date
5) Adjourn
This Cable Advisory meeting has been canceled for Tuesday March 8. The meeting will be rescheduled soon. Check back here or on social media for updates. We apologize for any inconvenience this cancellation may have caused.
Area #1 includes: Tierra Linda 3, Galbraith Rd. and Inverness.
Areas #2-#3 includes: Hoover Blvd., Shady Ln. Chenault Rd. and Duncan Road.
This maintenance window will begin at 4:00am and service should be restored by 7:00am each day. Cable, internet and telephone customers may see service affected or completely interrupted during this window.
We understand this is an inconvenience to our valued customers. FPB chose to conduct the maintenance during these early morning hours to avoid service issues during peak usage times. We apologize for the inconvenience and thank you for your patience during this necessary maintenance.
In the continuing effort to improve the customer experience, FPB will be conducting an on-line survey to poll customers on their bill payment preferences.
The survey, conducted through Survey Monkey, will go on-line February 25th and will run through March 31st.
FPB customers can find the survey link on the back of their March bill (https://www.surveymonkey.com/r/FF6TX67) and on the company’s website (www.fpb.cc/billpaysurvey)
The recently formed FPB Credit Card Committee created the survey in hopes of better understanding the payment habits of customers and to examine the customers’ potential desire to use credit and/or debit cards as a preferred option.
FPB currently takes payments in a variety of ways: cash, check, money order, credit/debit card (with a fee of $3.95), automatic bank draft and auto bill pay through the customer’s personal banking institution. The full list can be seen here.
FPB Customer Service Supervisor Cassie Estill says this is an important step in helping make the customer experience a positive one. “Customer satisfaction is our number one priority. While we strive to make every single interaction with our customers a positive one, we realize there is always room for improvement. We hope that our customers will participate in this survey so we can get a really good handle on what method of payment they would prefer.”
For more information on FPB customer service and payment methods click here http://fpb.cc/customersupport/
FPB recently received calls from people that live in other states inquiring about monetary sums being withdrawn from their individual bank accounts, marked to pay FPB. The charges are typically under $100 and the memo line lists either Frankfort Electric & Water or Frankfort, KY Electric as the recipient of the payment.
This is a possible scam and the transactions are likely fraudulent. FPB is not receiving any of these payments, as we aren’t drafting any of these accounts.
If customers see a charge that seems potentially fraudulent, please contact your financial institution.
“To meet the needs of our customers, we need to offer feature-rich voice services bundled with our cable services”
Big River is a leading provider of Digital Phone Service for Municipalities, Cable Companies, and Electric Co-Ops throughout the United States. Big River’s platform offers FPB’s customers the latest features they need for today’s rapidly changing world.
“To meet the needs of our customers, we need to offer feature-rich voice services bundled with our cable services,” stated Herbbie Bannister, General Manager. “Big River helps us do just that with a highly available solution with excellent quality. Big River will provide FPB and the end user with a portal that is easy to use and allows customers to configure what they need when they need it.”
“Big River Communications is proud to have been chosen by the Frankfort Plant Board,” said Kelley Riehlman, Director of Wholesale Services. “Big River has the expertise and long term commitment to work with Frankfort to make the transition to Big River smooth and the end customer experience exceptional.”
John Higginbotham, FPB Assistant General Manager of Cable-Telecom says this is positive for FPB customers. “FPB is excited to bring new phone services to our customers. By summer, residential and small business customers can expect bundled local, long distance and phone features for a flat price – with most customers probably seeing a reduction in their monthly cost for phone service. If customers wish to receive the same service and pay the same price, that’s fine. But they may have a potential to get more for less with our new bundled offerings.”
“In addition, FPB is partnering with Big River Communications to offer a hosted PBX solution for commercial customers for the first time. We’re excited to have the opportunity to offer this level of service to Frankfort businesses.”
"Our partnership with Big River will give our phone customers increased reliability, more options and potentially better rates, but nothing else will change for the customer. FPB is not getting out of the phone business; we are helping to evolve it. We are working with a third party to provide improved services. FPB and Big River are committed to providing the best possible service to our customers."
Founded in 1983, Big River is a national provider of Digital Phone services. In the contiguous U.S., the company provides service in all 50 states focused on Cable Companies, Electric Co-Ops, and Municipalities. Big River is a privately-owned company with corporate offices in St. Louis, Missouri. Big River provides its customers with superior support which is backed by a professional technology group who understands the needs and issues of today's business and residential customers.
On Thursday, February 11 starting at 10:30 a.m., FPB-TV channels 10 and 510 and Leased Access channel 20 will be interrupted from time to time as we perform maintenance on those channels. Technicians will work to keep the disruptions as short as possible. Thank you for your patience and understanding.
There is currently an electric outage in downtown Frankfort. Crews are on the scene and working to restore service as soon as possible.
